Legal

1. Data Controller

CodeHarborDigital, registered at Carrer Soltes, 5, Ponent, 07013 Palma, Illes Balears, Spain, is the data controller responsible for the processing of personal data collected through this website and related services.

2. Data We Collect

We collect the following categories of personal data when you interact with our services: full name, email address, phone number, project details, billing information, IP address, browser type, device identifiers, and usage analytics. This data is collected through contact forms, account registration, payment processing, and automated tracking technologies.

3. Purpose of Processing

Your personal data is processed for the following purposes: to deliver the requested web development services, to communicate regarding project status and deliverables, to process payments and maintain financial records, to comply with legal and regulatory obligations, to improve our website and service quality through analytics, and to send marketing communications only with your explicit consent.

4. Legal Basis for Processing

We process your data under the following legal bases: performance of a contract (Article 6.1.b GDPR) when delivering services you have requested; legitimate interest (Article 6.1.f GDPR) for analytics and service improvement; consent (Article 6.1.a GDPR) for marketing communications; and legal obligation (Article 6.1.c GDPR) for tax and accounting compliance.

5. Data Retention

Personal data is retained for the duration necessary to fulfill the purposes for which it was collected. Project-related data is retained for 5 years following the completion of the last delivered service. Financial records are retained for 10 years as required by Spanish tax law. Analytics data is anonymized after 26 months.

6. Data Sharing

We do not sell personal data. Data may be shared with: payment processors (Stripe) for transaction handling, cloud infrastructure providers for hosting, analytics services for performance monitoring, and government authorities when legally required. All third-party processors operate under data processing agreements compliant with GDPR Article 28.

7. International Transfers

Data may be transferred to servers located outside the European Economic Area. In such cases, we ensure adequate safeguards through Standard Contractual Clauses (SCCs) approved by the European Commission or equivalent mechanisms as required under GDPR Chapter V.

8. Your Rights

Under the GDPR, you have the right to: access your personal data (Article 15), rectify inaccurate data (Article 16), erase your data (Article 17), restrict processing (Article 18), data portability (Article 20), object to processing (Article 21), and withdraw consent at any time (Article 7.3). To exercise these rights, contact us at [email protected].

9. Security Measures

We implement appropriate technical and organizational measures including SSL/TLS encryption, access controls, regular security audits, encrypted data storage, and employee training on data protection. We maintain an internal breach notification procedure to report any personal data breach to the relevant supervisory authority within 72 hours.

1. Acceptance of Terms

By accessing or using the services provided by CodeHarborDigital, located at Carrer Soltes, 5, Ponent, 07013 Palma, Illes Balears, Spain, you agree to be bound by these Terms of Service. If you do not agree, you must not use our services.

2. Scope of Services

CodeHarborDigital provides web development, e-commerce solutions, database architecture, performance optimization, cloud infrastructure, UI/UX design, SEO, API development, security hardening, and migration services. The specific scope, deliverables, timeline, and pricing for each project are defined in individual service agreements or proposals issued prior to project commencement.

3. Payment Terms

Payment is due according to the milestones specified in the service agreement. A 50% deposit is required before project initiation. Remaining payments are due upon delivery of each milestone. Invoices not paid within 15 calendar days of the due date will incur a late fee of 1.5% per month. All prices are quoted in Euros and exclude applicable VAT.

4. Intellectual Property

Upon full payment, all deliverables, source code, designs, and documentation created specifically for the client become the intellectual property of the client. CodeHarborDigital retains ownership of pre-existing tools, libraries, frameworks, and methodologies used in the development process. The client receives a perpetual, non-exclusive license to use any such pre-existing components incorporated into the deliverables.

5. Project Timeline & Delays

Timelines are estimates based on the project scope as defined at the outset. Delays caused by the client (late feedback, delayed approvals, scope changes) will extend the delivery timeline proportionally. CodeHarborDigital will notify the client promptly of any anticipated delays and propose a revised schedule.

6. Limitation of Liability

CodeHarborDigital shall not be liable for indirect, incidental, or consequential damages including loss of revenue, data, or business opportunity. Our total aggregate liability under any service agreement shall not exceed the total fees paid by the client for the specific project giving rise to the claim.

7. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of the engagement. This obligation survives the termination of the service agreement for a period of 2 years.

8. Termination

Either party may terminate a service agreement with 15 days written notice. Upon termination, the client is responsible for payment of all work completed up to the termination date. Work product delivered prior to termination remains subject to the intellectual property provisions of Section 4.

9. Governing Law

These Terms of Service are governed by the laws of Spain and the European Union. Any disputes shall be resolved in the courts of Palma de Mallorca, Balearic Islands, Spain.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function properly, improve user experience, and provide analytical information to website operators.

2. Cookies We Use

Strictly Necessary Cookies: These are essential for the website to function. They enable core features such as session management, security, and form functionality. The website cannot operate properly without these cookies.

Functional Cookies: These remember your preferences and settings to provide a personalized experience. For example, your cookie consent selection is stored via localStorage to prevent repeated prompts.

Analytics Cookies: If enabled, these cookies collect anonymized data about how visitors use the website, including pages visited, time spent, and navigation patterns. This data helps us improve our services.

3. Third-Party Cookies

Third-party services embedded in our website (such as Google Maps on our contact page) may set their own cookies. We do not control these cookies. Please refer to the respective privacy policies of these third-party services for more information.

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies may impair the functionality of the website. You can also clear your localStorage through your browser's developer tools.

5. Consent

By continuing to use the CodeHarborDigital website, you consent to the use of strictly necessary cookies. Analytics and functional cookies are only activated after you explicitly accept them through the cookie consent banner.

6. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business operations. The latest version will always be available on this page with the effective date clearly indicated.

1. Eligibility for Refunds

CodeHarborDigital operates a milestone-based payment structure. Refunds are evaluated based on the work completed at the time of the refund request. As each milestone payment covers work already performed, refunds are generally limited to undelivered and unstarted portions of the project.

2. Cancellation Before Project Start

If you cancel a project before any work has commenced, you are entitled to a full refund of the initial deposit minus any administrative fees (5% of the deposit amount). Cancellations must be communicated in writing to [email protected].

3. Cancellation During Active Project

If a project is cancelled while work is in progress, you will be invoiced for all work completed up to the date of cancellation. Any overpayment relative to completed work will be refunded within 15 business days. Delivered milestones are non-refundable.

4. Dissatisfaction with Deliverables

If you are dissatisfied with delivered work, you must notify CodeHarborDigital within 7 calendar days of delivery. We will review the deliverables against the agreed scope and, if the deliverables materially fail to meet the specifications, we will either: (a) rectify the issues at no additional cost, or (b) issue a partial refund for the non-conforming deliverable.

5. Non-Refundable Items

The following are not eligible for refunds: third-party costs incurred on behalf of the client (domain registrations, hosting fees, software licenses), work completed and approved by the client under a signed milestone acceptance, and rush or expedite fees.

6. Refund Process

To request a refund, email [email protected] with your project details, invoice number, and reason for the refund request. We will acknowledge receipt within 2 business days and provide a resolution within 10 business days. Refunds are processed to the original payment method.

7. Governing Law

This Refund Policy is governed by the consumer protection laws of Spain and the European Union. Nothing in this policy affects your statutory rights under applicable EU consumer protection legislation.